Privacy Policy

Last Updated: 10 February 2018


This privacy policy ("Policy") describes how Grid Entertainment ("Grid Entertainment", "we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide in the SoundByte mobile application and any of its products or services (collectively, "Mobile Application" or "Services"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Connected Services

SoundByte is not affiliated, endorsed or certified in any way with the following services. SoundByte is powered by the SoundCloud, Fanburst, YouTube and SoundByte Application Programming Interfaces (APIs), which allows SoundByte to display and play music from these respected platforms/services.

  • SoundCloud
  • Fanburst
  • YouTube
Privacy Policies and Terms of Use for each of these connected SoundByte services can be visited below:

Privacy Policy
Terms of Use

Privacy Policy
Terms of Service

Privacy Policy
Terms of Service


The SoundByte Developers (Grid Entertainment) collects anonymous position and/or identity data and uploads this data to Google Analytics, Azure Mobile Services and HockeyApp. Telemetry is a vital tool to ensure that SoundByte is stable as possible, while also providing the correct features in the best place. By using the anonymous data received from these analytic services we are able to diagnose problems before they affect more people. Telemetry also helps us understand what features are being used in the app, and in what order. This allows us to optimize SoundByte to our target audience.

SoundByte also collects some anonymous information on startup such as App Version, Platform, Device Type (Desktop, Xbox, Mobile), and OS Version. This information is used to help provide the app with the required keys it needs to function correctly. This information cannot be used to track you.

If using a SoundByte Account, some extra information may be collected such as the amount of times you have listened to a song, and the last time you listened to a song. This data is used to order your history and provide a list of your most popular songs. This information may also be used to provide a list of the most listened to songs on the SoundByte platform. In this case no personal user information will be collected. Your listen history is always private to your account.


We do not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Mobile Application or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through SoundByte without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through SoundByte, please contact us.

Information Security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Mobile Application cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

Data Breach

In the event we become aware that the security of the SoundByte has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do we will post a notice in the Mobile Application and send you an email.


Grid Entertainment is not responsible for any issues or problems that this app my cause to your SoundCloud, YouTube or Fanburst account. In no event shall Grid Entertainment be liable for any claim, damages or other liability, whether in an action of contract, tort, or otherwise, arising from, out of or in connection with SoundByte or the use or other dealings of SoundByte.

Unauthorized copying of the SoundByte source code, via any medium is strictly prohibited (unless otherwise stated). All source code is propriety and confidential unless otherwise stated.

Changes and Amendments

We reserve the right to modify this privacy policy relating to SoundByte or related services at any time, effective upon posting of an updated version of this Policy in the Mobile Application. When we do we will revise the updated date at the top of this page. Continued use of the Mobile Application after any such changes shall constitute your consent to such changes.


You acknowledge that you have read this Policy and agree to all its terms and conditions. By using SoundByte or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access SoundByte and its Services.

Contact Us

If you have any questions about this Policy, please contact us.